NEO Debit Card

Open a world of possibilities

With NEO Debit Card

Exclusive Offers

Designed for you

Global acceptance

24+ million retail outlets

Enjoy all the privileges

Experience benefits reserved for the exclusive club of Visa Platinum members around the globe, plus purchase protection, medical and legal referral and much more.

Exclusive purchase limits

Your Platinum Debit Card allows you the freedom and convenience to purchase up to AED 99,999 per day. As a special customer, this is designed with your lifestyle in mind.

Still got questions?

Log in to the Mashreq Mobile App and follow the below steps: a. Click on 'Activate Now' in the 'Card Ready to Activate' section on the Overview screen b. Enter the Expiry Date of the card c. Set up your preferred 4 digit PIN d. Enter the OTP send to your registered mobile number. That's it.
You have several choices: Mashreq Mobile App: 1. Search “Mashreq UAE” on Apple Store / Google Play & download Mashreq Mobile App 2. Login to the app and go to “Cards” in the menu 3. Select the required card to generate PIN 4. Go to “Reset PIN” under ‘Card Control’ Mashreq Online: Login to Mashreq Online through and go to “Generate Card PIN” in the Quick Links section on the right hand side
All our Debit Cards have the contactless (NFC) feature and you might need to enter your PIN if you go above a certain threshold.
You can file a dispute for a Debit Card transaction by filling in the required details on the dispute form. Please download the form here and email the completed and signed form to

Download Mashreq Mobile App