Mashreq Virtual Assistant

Your ultimate banking companion

24/7

Digital support

Mobile

Access

Safe & Secure

Access

All it takes is a hello!

Simply login to your account via Mashreq Mobile app and choose ‘Services > Chat with us’ to begin chatting with Mashreq Virtual Assistant. An enhanced tool that is continuously learning and makes banking with Mashreq seamless, convenient, secure, and accessible. Whether you are seeking account information, managing transactions, or simply have questions about our services, Mashreq Virtual Assistant is available to you 24/7.

What can you do?

Accounts

Balance & Transaction Enquiries

Statements

View/Modify Standing Instructions

New Account Status Enquiry

Cards

Card PIN Reset

Card Delivery Status

Card Activation

Block & Replace Card

Deal Booking

Loans

Loan EMI Details

Loan Postponement & Restructuring

Loan Top-up

Loan Settlement

Liability/ No Liability Letter Request

Deposits

Mashreq Millionaire Certificate & Deposit Details

Purchase Mashreq Millionaire Certificate

Liquidate Mashreq Millionaire Certificate

Fixed Deposit Booking

Services

Update Profile Information

Update KYC

Raise a Dispute

Register & Track a Complaint

Apply for New Products

Still got questions?

: Yes, we take the security and privacy of your personal information very seriously. Our Mashreq Virtual Assistant uses encryption and follows industry best practices to ensure the confidentiality of your data. We do not store any sensitive information within the Mashreq Virtual Assistant , and all communication between you and the Mashreq Virtual Assistant is encrypted.
: Our Mashreq Virtual Assistant is available 24/7, allowing you to access its services at any time that is convenient for you. Whether it's late at night, on weekends, or during holidays, our Mashreq Virtual Assistant is ready to assist you with your banking needs.
: We understand your concern. Our Mashreq Virtual Assistant is designed with robust security measures to protect your personal and financial information. It uses encryption to secure the data transmission, and we adhere to strict privacy policies to safeguard your information. Rest assured that we take your privacy and security seriously.
: Our Mashreq Virtual Assistant is continuously learning and improving to understand a wide range of queries accurately. However, if you ever encounter any issues or misunderstandings, our Mashreq Virtual Assistant provides options to connect with a live customer support representative who can assist you further. We are committed to providing accurate and helpful responses to ensure a seamless experience.
: Our Mashreq Virtual Assistant is programmed to provide accurate and unbiased information based on the latest data and policies. We have strict quality control measures in place to ensure the reliability of the information provided.

Online Banking

Other Banking Services

Mashreq Virtual Assistant

Your ultimate banking companion

24/7

Digital support

Mobile

Access

Safe & Secure

Access

All it takes is a hello!

What can you do?

Accounts

Cards

Loans

Deposits

Services

Still got questions?

Download Mashreq Mobile App – top-rated banking app in the UAE

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