Stay secure

with Mashreq NEO

Digital banking makes life easier, and smart habits keep it safer.

Every layer of your banking experience with Mashreq has been built to be secure by design.

Here's everything you need to know to protect debit card, bank account, and your information to stay ahead with us.

Annual Global Economics Awards

Best Digital Bank 2024 Award

Fraud Prevention

Cybersecurity

Customer Protection

Stay safe

Security PIN

Your account does nothing without you. Security PIN is a code only you set and only you know. Every card action, funds transfer and bill payment inside the Mashreq Mobile App requires it, so your account stays fully in your control.

Cards

Your card. Locked to you.

Only you know it. Only you can use it. Your Security PIN is a code you set yourself, used every time you take an action on your card inside the Mashreq Mobile App.

Activate your card: Your PIN ensures it's you from the very first tap

Update your card limits: Safely make payments

Transfers

Every transfer. Verified by you.

Your Security PIN keeps every payment in your control. Before any money moves, the Mashreq Mobile App confirms it's you.

Send money
One-off transfers require your Security PIN before they go through, keeping spontaneous payments protected.
Add new payee
Adding someone new to your payees requires your Security PIN, so no one can reroute your money without you knowing.
Scan & pay
Scan any QR code, your PIN authorises the payment before it leaves your account.
Bill payments

Every payment. Confirmed by you.

Your Security PIN makes sure every bill paid is a bill you paid.

Pay bills
One-off payments need your PIN before they go through
Purchase telco bundle
Recharges and bundles confirmed by you, every time
Add new biller
Saving a new biller to your account requires your PIN, so your payee list stays readily available for instant payments

Stay safe

Card security tips

Never share your OTP, PIN, CVV, or card number
with anyone.
Sign the back of your card as soon as you receive it.
Only shop on secure sites. Look for (https://) and this icon (🔒).
Enable
transaction alerts

and review your statements regularly.

Lost or stolen card?

Block & replace your card immediately through the Mashreq Mobile App. Login > Home screen > Tap on your account > Card details > Block & Replace card. You can also seek immediate help from our in-app chat.

Stay safe

ATM safety measures

Cover the keypad when entering your PIN.

Avoid ATMs that look tampered with or have loose parts.

Never accept help from stangers at an ATM.

Don't wait! Always take your card and cash immediately after the transaction.

Spot anything unusual?

Report card jams or suspicious activity right away.

Stay safe

Online security

Stay alert

Fraudsters may pose as bank representatives or law enforcement officials. If in doubt, hang up and contact us directly

Review and report

Regularly monitor your bank statements and mobile app/ SMS notifications. Report any suspicious activity immediately

Bank safely

Always use our official apps and website. Do not download banking apps from unofficial sources.

Be scam smart

Be cautious of unexpected messages or calls urging you to act quickly, such as urgent fund transfers or security verifications. Always hang up and call the person back and always check the identity of the person you are transferring to.

Download the official Mashreq Mobile App

Exclusively from the Apple App Store or Google Play Store.

Stay safe

How to report fraudulent activities

Follow these simple steps to report any suspicious behavior

Block your card or account instantly via the Mashreq Mobile App or call at 021-111-000-636.

Submit your dispute form within 60 days to ensure timely processing.

Keep all communications and proof- screenshots, emails, SMS.