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Track complaints

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Check the status of your complaints

Complaint management

Customer care

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Deposits & withdrawals

Find Branches & ATMs

Find Askari bank branches and ATMs across Pakistan

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Your feedback matters

We listen to you

Complaint

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Raise a complaint

Feedback

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FAQs

Browse help topics

Account Opening

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Bill Payments

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Digital Banking

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Debit card

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Most asked questions

What is the eligibility criteria for opening a digital account through Mashreq Mobile App?

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What type of account can I open through the Mashreq Mobile App?

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Does Mashreq offer Islamic banking?

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Are there any limits applicable to a digital account?

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Bank with ease

How to videos

Your guide to smarter, simpler digital banking.

How to open your Mashreq Account?

How to update your mobile number?

How to pay your utilities?

How to top up your mobile balance?

How to reset your password?

How to raise & track a complaint?

How to register your device?

How to verify or update your email address?

Need more help?

Contact us

Connect with us via the following channels

Mashreq Virtual Assistant

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Mashreq NEO

Within Pakistan 021-111-000-636
Outside Pakistan +9221-111-000-636

Mashreq NEO BIZ

Within Pakistan 021-111-009-900
Outside Pakistan +9221-111-009-900

Stay alert & protect yourself

Security & fraud prevention

Whistle blowing

Mashreq Pakistan is unwavering in its commitment to the highest ethical and business standards.

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Fraud awareness

At Mashreq, we take the security of your accounts very seriously.

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Everything you need to stay informed

Useful links

Declaration of Commencement of Business of Deposit Protection Corporation – 2018

English

Download

Code of Conduct

English

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Know your rights and responsibilities as a Bank’s consumer

English

Download

Urdu

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Protect your payment card

English

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Money Laundering & Terrorism Financing

English

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Urdu

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Notification for Enhancement of Guarantee Amount (Protected Deposit) - 2024

English

Download

Your guide to safe and secure banking

English

Download