Digitally Driven

Exceeding Expectations Through Digital Innovation

Since the beginning, Mashreq has always embraced innovation. We are committed to a digital-first approach as part of our DNA, and to play a key role in the region's digital future.

We believe that our clients deserve the best digital services at their fingertips; our capabilities give them a competitive edge in the ever-changing times.

By harnessing the power of digital transformation, we have built many new services, digitised processes, seamless experiences, and we are just getting started! We have created a Digital Studio for Corporate Clients to deliver innovative products and journeys enabled by advanced analytics and AI to empower front-line relationship managers and provide world-class client experience. Our cutting-edge machine learning tools use advanced analytics and methodology combined with industry knowledge of subject matter experts. Mashreq’s corporate clients benefit from quick turnaround times, straight-through processing, and hyper-personalised tailored solutions, thanks to our strengths in both digital and relationships.

Digital Solutions for Wholesale Banking Customers

Mashreq is committed to implement digital solutions for our international network.
Digital Know Your Customer Solution:
  • Mashreq is the first financial institution in the region to have developed customer facing digital solutions for wholesale/corporate banking clients.
  • Mashreq Qatar currently offers a KYC solution where customers can login to a portal securely, update their KYC information, and upload any relevant documents. Our state-of-the-art digital solution uses visual robotics (OCR) to reduce data entry and ensure the information is updated in our system after internal review.
  • This is an exciting space – the digital KYC solution will soon be made available for more countries in the Mashreq network.

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