Stay secure

with Mashreq NEO

Digital banking makes life easier, and smart habits keep it safer.

Every layer of your banking experience with Mashreq has been built to be secure by design.

Here's everything you need to know to protect debit card, bank account, and your information to stay ahead with us.

Annual Global Economics Awards

Best Digital Bank 2024 Award

Fraud Prevention

Cybersecurity

Customer Protection

Stay safe

Card security tips

Never share your OTP, PIN, CVV, or card number
with anyone.
Sign the back of your card as soon as you receive it.
Only shop on secure sites. Look for (https://) and this icon (🔒).
Enable
transaction alerts

and review your statements regularly.

Lost or stolen card?

Block & replace your card immediately through the Mashreq Mobile App. Login > Home screen > Tap on your account > Card details > Block & Replace card. You can also seek immediate help from our in-app chat.

Stay safe

ATM safety measures

Cover the keypad when entering your PIN.

Avoid ATMs that look tampered with or have loose parts.

Never accept help from stangers at an ATM.

Don't wait! Always take your card and cash immediately after the transaction.

Spot anything unusual?

Report card jams or suspicious activity right away.

Stay safe

Online security

Stay alert

Fraudsters may pose as bank representatives or law enforcement officials. If in doubt, hang up and contact us directly

Review and report

Regularly monitor your bank statements and mobile app/ SMS notifications. Report any suspicious activity immediately

Bank safely

Always use our official apps and website. Do not download banking apps from unofficial sources.

Be scam smart

Be cautious of unexpected messages or calls urging you to act quickly, such as urgent fund transfers or security verifications. Always hang up and call the person back and always check the identity of the person you are transferring to.

Download the official Mashreq Mobile App

Exclusively from the Apple App Store or Google Play Store.

Stay safe

How to report fraudulent activities

Follow these simple steps to report any suspicious behavior

Block your card or account instantly via the Mashreq Mobile App or call at 021-111-000-636.

Submit your dispute form within 60 days to ensure timely processing.

Keep all communications and proof- screenshots, emails, SMS.

Mashreq

About us

Help

Transparency

Mashreq Pakistan is regulated by the State Bank of Pakistan