Hello,

How can we help you?

Command Palette

Search for a command to run...

Track complaints

Get updates

Check the status of your complaints

Complaint management

Customer care

We are here for you

Know more

Deposits & withdrawals

Find Branches & ATMs

Find Askari bank branches and ATMs across Pakistan

Know more

Your feedback matters

We listen to you

Complaint

Reach out to us

Raise a complaint

Feedback

We can always improve

Share feedback

FAQs

Browse help topics

Account Opening

Explore

Bill Payments

Explore

Digital Banking

Explore

Debit card

Explore

Most asked questions

What is the eligibility criteria for opening a digital account through Mashreq Mobile App?

Go to answer

What type of account can I open through the Mashreq Mobile App?

Go to answer

Does Mashreq offer Islamic banking?

Go to answer

Are there any limits applicable to a digital account?

Go to answer

Bank with ease

How to videos

Your guide to smarter, simpler digital banking.

How to open your Mashreq Account?

How to update your mobile number?

How to pay your utilities?

How to top up your mobile balance?

How to reset your password?

How to raise & track a complaint?

How to register your device?

How to verify or update your email address?

Need more help?

Contact us

Connect with us via the following channels

Mashreq Virtual Assistant

Discover more

Mashreq NEO

Within Pakistan 021-111-000-636
Outside Pakistan +9221-111-000-636

Mashreq NEO BIZ

Within Pakistan 021-111-009-900
Outside Pakistan +9221-111-009-900

Stay alert & protect yourself

Security & fraud prevention

Whistle blowing

Mashreq Pakistan is unwavering in its commitment to the highest ethical and business standards.

Discover more

Fraud awareness

At Mashreq, we take the security of your accounts very seriously.

Discover more

Everything you need to stay informed

Useful links

Declaration of Commencement of Business of Deposit Protection Corporation – 2018

English

Download

Code of Conduct

English

Download

Know your rights and responsibilities as a Bank’s consumer

English

Download

Urdu

Download

Protect your payment card

English

Download

Money Laundering & Terrorism Financing

English

Download

Urdu

Download

Notification for Enhancement of Guarantee Amount (Protected Deposit) - 2024

English

Download