How can we help you?
You can reach out to us easily using any of the following options
Our Customer Care Unit is here to listen and resolve your queries
We value your feedback. If we have not met your service expectations, we are committed to resolving the issue as quickly as possible. In some cases, complaints may require additional investigation or involve other institutions and can take longer time to resolve – we will ensure to keep you updated throughout the resolution process. We are committed to improving our products, service and processes, based on your feedback and providing you with excellent client experience.
A complaint is defined as any expression of dissatisfaction. If you are dissatisfied with any of our products and/or services because of delay, commitment not being met, misconduct or an error from bank/bank staff, then you may log a complaint via any of the below-mentioned channels.
Most queries or service requests which do not imply dissatisfaction on your part, can be answered via FAQs available on our website or via Chat on Mashreq Mobile App.
Manager Customer Care Unit
Contact Number: +92 3332339806
Email: hafiziqbalH@mashreq.com
Address: Vital Foakh Tower, 14th Floor, Jinnah Housing Society P.E.C.H.S Karachi
If you are not satisfied with Mashreq’s complaint resolution, you may escalate your complaint via the following channels:
Email: info@bankingmohtasib.gov.pk
Fax: 021-99217375
Tel: 021-99217334-38
Address: 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi
You may also lodge your complaints related to banking services via SBP’s “Sunwai” platform.
Portal: https://sunwai.sbp.org.pk/ or you can download from Google Playstore/ Apple App store
Email: cpd.helpdesk@sbp.org.pk
Help Line: 0092-21-111-727-273
Fax No: 0092-21-99221160
Website: http://www.sbp.org.pk/cpd/cpd-help.asp
Address: Director Banking Conduct and Consumer Protection Department (BC&CPD), State Bank of Pakistan, I.I. Chundrigar Road, Karachi
For English, click here
To know more, click here
Deposit Protection Corporation (DPC), a subsidiary of the State Bank of Pakistan, began operations under the DPC Act 2016. Its goal is to compensate eligible depositors if the bank is declared failed by the State Bank of Pakistan.
The Corporation protects up to PKR 1,000,000 per depositor, per bank. This amount is payable only if a bank is declared failed by the State Bank of Pakistan and not under other circumstances.
For further details, visit the FAQ section on the DPC website: www.dpc.org.pk.
For Declaration of Commencement of Business of Deposit Protection Corporation – 2018, click here
For Notification for Enhancement of Guarantee Amount (Protected Deposit) - 2024, click here
Mashreq Bank Pakistan Limited has received a restricted license from the State Bank of Pakistan to commence its pilot operations as a Digital Retail Bank.