We shall revert to your query within the same working day subject to a cut off of 4:00 PM.

In case you are uncontactable, we shall email you on your registered email ID.

We shall try to resolve your query within 2 working days

We shall always inform you in advance in case your query resolution is taking more time and are unable to resolve it within 2 working days.

Upon receipt of your feedback or complaint, the bank will acknowledge receiving the compliant in writing within 5 working days. The Bank will provide you with a response within 4 weeks from sending the acknowledgment explaining the Bank’s position and how we propose to deal with the complaint received. If you are unsatisfied with the response, you may contact the Complaints Officer who will escalate your grievance to the Bank Management. In case the complaint is still unresolved, you may consider other options including where appropriate, to contact ‘Central Bank of Bahrain - Compliance Directorate within 30 calendar days from the date of receiving banks response.