Mashreq Virtual Assistant

24/7 digital support

Mobile access

Safe & secure access

All it takes is a hello!

Simply login to your account via the Mashreq Mobile App and choose Help > Chat with us to initiate a conversation with the Mashreq Virtual Assistant. Our in-app chatbot is an advanced, continuously learning tool that makes banking with Mashreq seamless, convenient, secure and accessible.
Whether you are seeking account information, managing transactions or simply have questions about our services, Mashreq Virtual Assistant is available for you 24/7.

What can you do?

View balances

Get transactions

View account details

View account status

View charges and fees

Block & Replace Card

Apply for a card

Card Activation

Card PIN Reset

Card block

Card un-block

Transfer & payments

Funds transfer status

View / add payees

Raise a dispute

Raise a compalaint

Track a complaint

Reset password

Report fraud

Get statement

Block account

Update profile

General questions

Frequently asked question

Yes, we take the security and privacy of your personal information very seriously. Our Mashreq Virtual Assistant uses encryption and follows industry best practices to ensure the confidentiality of your data. We do not store any sensitive information within the Mashreq Virtual Assistant , and all communication between you and the Mashreq Virtual Assistant is encrypted.

Our Mashreq Virtual Assistant is available 24/7, allowing you to access its services at any time that is convenient for you. Whether it's late at night, on weekends, or during holidays, our Mashreq Virtual Assistant is ready to assist you with your banking needs.

We understand your concern. Our Mashreq Virtual Assistant is designed with robust security measures to protect your personal and financial information. It uses encryption to secure the data transmission, and we adhere to strict privacy policies to safeguard your information. Rest assured that we take your privacy and security seriously.

Our Mashreq Virtual Assistant is continuously learning and improving to understand a wide range of queries accurately. However, if you ever encounter any issues or misunderstandings, our Mashreq Virtual Assistant provides options to connect with a live customer support representative who can assist you further. We are committed to providing accurate and helpful responses to ensure a seamless experience.

Our Mashreq Virtual Assistant is programmed to provide accurate and unbiased information based on the latest data and policies. We have strict quality control measures in place to ensure the reliability of the information provided.

Seemless banking

Mashreq NEO

Business banking on-the-go

Mashreq NEO BIZ