Whistleblowing at Mashreq Pakistan

Mashreq Pakistan is unwavering in its commitment to the highest ethical and business standards. The Bank fosters a culture rooted in its core values, striving to prevent unethical behaviour and promptly addressing any instances that may arise.

Mashreq Whistleblowing Policy and Program
As part of Mashreq’s comprehensive approach to upholding integrity, the Whistleblowing Policy and Program aims to:

1. Prevent and detect misconduct
2. Ensure compliance with laws and regulations
3. Provide an alternative, secure channel for raising concerns

Mashreq encourages employees and other stakeholders to raise concerns through our standard reporting or escalation channels. However, the Whistleblowing Program a secure and confidential option for those who may not feel comfortable using regular methods. This program reassures individuals that they can voice genuine concerns without fear of retaliation or repercussions. We're committed to fostering a culture of transparency, accountability, and trust.
Who can raise a concern? A Whistleblower can be anyone with a direct or indirect relationship with Mashreq, including but not limited to:

1. Directors
2. Employees (including subsidiaries)
3. Ex-employees
4. Suppliers
5. Customers
6. Contractors
7. Consultants
8. Interns/Trainees
9. Auditors

Whistleblowers are encouraged to provide their identity to facilitate thorough investigations and follow-up. While anonymous complaints are accepted, withholding personal details may limit Mashreq’s ability to investigate effectively, seek clarifications, provide feedback, or offer protection to the Whistleblower. Confidentiality and Protection
Mashreq treats all disclosures with the utmost confidentiality and care. The identity of the Whistleblower will remain confidential unless:

1. Disclosure is necessary for a fair investigation
2. Disclosure is required by law or regulatory authorities

All cases will be reviewed by independent subject matter experts. Investigations will vary in duration based on the specifics of each case. Feedback will be provided to the Whistleblower wherever possible and practical.
Data Privacy
By raising a Whistleblowing report, individuals consent to their data being processed for the purpose of investigation. Any personal information provided will be handled in accordance with Mashreq’s Data Privacy Policy and the Whistleblower Policy.
How to raise a concern
Concerns can be reported through the following channels:

1. Phone: Call 021-326-502-65 to speak with a Fraud Prevention Intelligence (FP & I) Officer. Calls can be made during office hours on working days (Monday to Friday, 9:00 AM to 6:00 PM)
2. Email: Send an email to whistleblowingpk@mashreq.com

Mashreq Pakistan remains committed to transparency, accountability, and fostering an environment where concerns can be raised and addressed responsibly.